Privacy Policy
Last Updated: June 15, 2023
Introduction
At Silent Process, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
We recommend that you read this privacy policy carefully to understand how we collect, use, and protect your information. By using our website, you consent to the data practices described in this policy.
Data We Collect
We may collect the following types of information:
Personal Information
- Contact Information: Name, email address, phone number, and postal address when you contact us through our forms.
- Account Information: Username and password if you create an account.
- Payment Information: Credit card details, billing address, and other payment details when you make a purchase (processed securely through our payment processors).
- Communication Data: Information you provide when you communicate with us via email, phone, or other channels.
- Marketing Preferences: Your preferences in receiving marketing from us and our third parties.
Technical and Usage Data
- Device Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Analytics Data: Data collected through cookies and similar technologies about your browsing actions and patterns.
How We Use Your Data
We use your personal data for the following purposes:
- Providing Services: To provide and maintain our services, including processing transactions, sending confirmation emails, and supporting our users.
- Personalization: To personalize your experience on our website and to deliver content relevant to your interests.
- Communication: To respond to your inquiries, comments, or questions.
- Marketing: With your consent, to keep you informed about our news, updates, and promotional offers that may be of interest to you.
- Analytics: To analyze usage patterns, troubleshoot problems, and improve our website and services.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: Where you have given us explicit consent to process your data for a specific purpose.
- Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- Business Partners: Business partners with whom we jointly offer products or services.
- Legal Authorities: Law enforcement agencies, courts, regulators, government authorities or other third parties where we believe it's necessary to comply with a legal or regulatory obligation.
- Business Transfers: In connection with a business transaction such as a merger, acquisition, or sale of assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience and analyze our website traffic.
What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website. This helps us improve the way our website works.
- Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant ads.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "options" or "preferences" menu of your browser. You can also use the "Help" feature in your browser for more information.
Please note that blocking certain cookies may impact your experience on our website and limit the functionality we can provide.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any inaccurate or incomplete personal data.
- Erasure: The right to request that we delete or remove your personal data where there is no good reason for us to continue processing it.
- Restrict Processing: The right to request that we restrict the processing of your personal data.
- Data Portability: The right to request the transfer of your personal data to you or a third party.
- Object: The right to object to processing of your personal data based on legitimate interests or for direct marketing.
- Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you believe your child has provided us with personal data, please contact us so that we can take necessary actions.
International Data Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from your country's laws.
Whenever we transfer your personal data out of your country, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards in compliance with applicable data protection laws.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top.
We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Silent Process
59 Mason Valleys North
Alexandra SA16 0HY
United Kingdom
Email: [email protected]
Phone: +44 864 498 0730