Refund Policy

Introduction

At Silent Process, we strive to ensure your satisfaction with all our products and services. This Refund Policy outlines our guidelines for returns, refunds, and cancellations. By purchasing our products or services, you agree to the terms of this policy.

We reserve the right to modify this policy at any time, so please review it frequently. Changes to this policy will be posted on this page and will be effective immediately upon posting.

Digital Products and Online Courses

Digital Downloads

Due to the nature of digital products (e-books, presets, action sets, etc.), all sales are final and non-refundable once the product has been downloaded. Before purchasing, please ensure that the digital product is compatible with your software and meets your requirements.

Online Courses and Tutorials

We offer a 14-day money-back guarantee for our online courses. If you are not satisfied with the course content, you may request a refund within 14 days of purchase, provided you have not completed more than 25% of the course material.

To qualify for a refund on online courses, you must:

• Request the refund within 14 days of purchase
• Have completed less than 25% of the course material
• Provide specific feedback about why the course did not meet your expectations

Refunds are not available for courses that have been fully accessed or downloaded, or if the 14-day period has elapsed.

Photography Workshops and Events

Cancellation by You

For in-person workshops and events, our refund policy is as follows:

• 60+ days before the event: Full refund minus a 10% administrative fee
• 30-59 days before the event: 50% refund
• 14-29 days before the event: 25% refund
• Less than 14 days before the event: No refund

Alternatively, instead of a refund, you may transfer your registration to another person or to a future workshop (subject to availability) if you notify us at least 14 days before the event.

Cancellation by Us

If we need to cancel a workshop or event due to insufficient enrollment, instructor illness, or other unforeseen circumstances, we will offer you the following options:

• Full refund of your registration fee
• Transfer to another workshop or event (if available)
• Credit toward future workshops or products

Please note that we are not responsible for any travel expenses, accommodation costs, or other expenses you may have incurred in preparation for the canceled workshop.

Photography Services

Deposits and Retainers

For photography services (portrait sessions, event coverage, etc.), we require a non-refundable retainer to secure your booking. This retainer represents our commitment to reserve your date and decline other potential bookings.

Cancellation by You

If you need to cancel a photography service booking, our policy is as follows:

• 30+ days before the scheduled date: The retainer is non-refundable, but any additional payments made will be refunded
• 14-29 days before the scheduled date: The retainer is non-refundable, and 50% of any additional payments made will be retained
• Less than 14 days before the scheduled date: No refund; full payment is required

Rescheduling

If you need to reschedule a photography service booking, please contact us as soon as possible. Rescheduling requests made at least 14 days before the scheduled date can usually be accommodated without additional fees, subject to our availability. Rescheduling requests made less than 14 days before the scheduled date may incur a rescheduling fee of 25% of the total service fee.

Cancellation by Us

In the rare event that we need to cancel a photography service booking due to illness, emergency, or other unforeseen circumstances, we will make every effort to find a suitable replacement photographer of similar style and experience. If a replacement cannot be found, we will offer you the following options:

• Full refund of all payments made
• Rescheduling to another available date without additional fees

Physical Products

Returns and Refunds

For physical products (prints, photo books, merchandise, etc.), we accept returns within 30 days of delivery under the following conditions:

• The product is in its original condition and packaging
• The product is unused and undamaged
• You have proof of purchase

To initiate a return, please contact us at [email protected] with your order number and reason for return. Upon approval, we will provide you with return instructions.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receipt. Please include photos of the damage or defect along with your order number. We will arrange for a replacement or refund at our discretion.

Custom Orders

Custom orders (personalized prints, custom-sized enlargements, etc.) are non-refundable unless they arrive damaged or with manufacturing defects. Please review all specifications carefully before placing a custom order.

Subscriptions and Memberships

Cancellations

For subscription-based services, you may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

• You will maintain access to the subscription benefits until the end of your current billing period
• No refunds will be issued for partial subscription periods
• Your subscription will not auto-renew for the next billing period

Free Trial Periods

If you cancel during a free trial period, no charges will be applied to your payment method. If you do not cancel before the end of the free trial period, you will be automatically charged for the first subscription period.

Refund Process

How to Request a Refund

To request a refund, please contact our customer support team at [email protected] with the following information:

• Your full name and contact information
• Order number or reference number
• Date of purchase
• Reason for requesting a refund
• Any relevant supporting documentation or images

Processing Time

We aim to process all refund requests within 5 business days of receipt. Once approved, refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

Refund Methods

Refunds will be issued using the same method as the original payment:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to your PayPal account
• Bank transfers will be refunded to the originating bank account

In some cases, we may offer store credit or an exchange instead of a monetary refund, particularly for special promotional offers or sale items.

Exceptions to the Refund Policy

The following items and situations are generally not eligible for refunds:

• Digital products that have been downloaded or accessed
• Services that have already been performed
• Products or services explicitly marked as "non-refundable"
• Items purchased during special promotions or clearance sales that were marked as "final sale"
• Shipping and handling fees (unless the return is due to our error)

We reserve the right to refuse refunds if we suspect fraudulent or abusive behavior, including frequent returns or attempts to use and return products.

Chargebacks

If you have concerns or issues with a purchase, we encourage you to contact us directly before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in the suspension of your account and future purchasing privileges with Silent Process.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team:

Silent Process

59 Mason Valleys North

Alexandra SA16 0HY

United Kingdom

Email: [email protected]

Phone: +44 864 498 0730

Our customer support team is available Monday through Friday, 9:00 AM - 5:00 PM GMT.